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Q: What is remote support?
A: Remote support allows us to repair common computer problems by remotely controlling your computer. We can also show you how to use a program, install software, and much more. For example, say you can no longer print. We can remotely control your computer, diagnose the problem and get you printing again - fast!
Q: How does it work?
A:
- You request support by phone or our Contact form
- Go to www.fastsupport.com (or click on the link in the email if you requested support using our contact form)
- Enter your name
- Enter the support key that we provide you
- Install a small client program (all automated, just click RUN when prompted)
- Once done, you click “Yes” to allow us to access your computer
- We fix your problem!
Q: Is it safe?
A: YES! We use Citrix GoToAssist Express which is a 'lite' version of their corporate GoToAssist remote assitance software. It includes Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption - that same level of security that online banks use! This ensures that all data exchanged between our computer and yours is completed secure.
Q: Will you have access to my computer after we end the session??
A: NO! Never! Once the session ends, your support key expires and the GoToAssist Express client on your computer automatically uninstalls. This effectively prevents us from accessing your comptuer again until you open a new support request, at which point you would install the very small client again.
Q: What are the minimum requirements that my system must have to receive remote support?
A: Your computer must have Windows XP, Windows Vista or Mac OS® X 10.3.9 or later; Internet Explorer, Netscape Navigator 4.0 or later, Mozilla Firefox 1.0 or later, or Safari™ 1.3 or later; A dialup or better Internet connection (recommended for faster support: DSL, cable, or T1)