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Q: How much do you charge?
A: We charge the same whether you are a home user or small business user.

• In-home / On-Site Support = $60.00 per hour^{^}
• Remote Support = $40.00 per hour

^{^}A travel fee of $10.00 will be charged if your location is outside a 30 mile radius from the center of Binghamton, NY. We use Google Maps to determine distance.

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Q: What about your FREE Estimates? How does that work?
A: You can call us or submit a request to receive a free estimate. We can provide rough estimates without looking at the system or remotely log in to your system using our Remote Support client to give you a more accurate estimate. The FREE Estimate includes 10 minutes of Remote Support.

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Q: How will I be billed for service?
A: Billing for service is done in 30 minute increments. For In-home / On-Site Support, payment is due at the time of service unless a previous billing option has been arranged. For Remote Support, payment is due after support service ends with a credit card or PayPal payment. You must have a valid email address to which we can send a payment request.

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Q: What forms of payment do you accept?
A: We can accept cash, checks, credit cards (via PayPal) and PayPal payments. Please note that we can accept credits cards via PayPal, but you are not required to have a PayPal account. But if you do have an account, then it will make the transaction even faster. To learn more or sign up click on the PayPal banner...

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Q: What is Remote Support?
A: Please visit our Remote Support section.

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Q: Can I bring my computer to you?
A: No. We offer onsite and remote support only. By not having a drop-off location, we keep our operating costs down and pass the savings on to you!

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